Where can I find assemble instructions manual?

When you purchase an Updesk product, you can expect to receive an assembly instruction manual that includes detailed step-by-step instructions to help you assemble your product with ease.

Alternatively, you can request a soft copy by reaching out to us at info@updesk.sg or contact us. However, if you are not comfortable with self-assembly or simply prefer to have a professional take care of it, Updesk offers an optional onsite assembly service that can be added to your order during checkout.

Is on-site assembly available?

When you purchase an Updesk product, you can expect to receive an assembly instruction manual that includes detailed step-by-step instructions to help you assemble your product with ease.

Alternatively, you can request a soft copy by reaching out to us at info@updesk.sg or contact us. However, if you are not comfortable with self-assembly or simply prefer to have a professional take care of it, Updesk offers an optional onsite assembly service that can be added to your order during checkout.

Can I get help for self assembly?

Certainly, If you encounter any difficulties with your Updesk product, our customer support team is here to assist you. Please feel free to email us at info@updesk.sg or contact us. Our team is dedicated to providing exceptional customer service and will work tirelessly to resolve any issues you may encounter.

How long is the warranty?

Updesk's warranty covers electronic parts, including the lifting mechanism and motor, for 3 years. Warranty for all accessories are covered for 1 year.

What is covered under the warranty?

Updesk warranty covers, Electronic parts, including the lifting mechanism and motor Missing materials at the time of delivery Defects in manufacturing of materials used for the products at the time of delivery are covered under the warranty. Major defects in the functionality of the lifting mechanism are also covered under the warranty.

Please note that if you encounter any issues with your Updesk product, please contact our customer support team as soon as possible. We are committed to resolving any problems with our products and ensuring that our customers are satisfied with their purchase.

What is NOT covered by warrenty?

Updesk warranty does not cover, Damages due to accidents, abuse, misuse, water damage, floods, fire, or other natural or external causes, including wear and tear damage.

Consequential or incidental damage resulting from the use, misuse, or inability to use the product, or from defects in the product, is not covered under the warranty. Damage caused during self-assembly of desks or accessories due to failure to follow relevant self-assembly manual instructions is not covered under the warranty. Any damages caused to the desks or accessories during self-modification are not covered under the warranty. Please note that we are committed to ensuring the quality of our products and providing exceptional service to our customers. If you have any questions or concerns regarding the warranty coverage for your Updesk product, please do not hesitate to contact our customer support team for assistance.

How long does refund take when order is cancelled?

Please note that orders can only be canceled before they are shipped. So there will be no refund after your order is shipped.

If you need to cancel your order, please contact our customer support team as soon as possible.

Refunds for canceled orders typically take around 10 business days to be credited back to your payment method used of purchase, though this may vary depending on your payment method or bank. If more than 15 business days have passed since we approved your return, please contact us at info@updesk.sg. We apologize for any inconvenience this may cause, and we are committed to ensuring that our customers receive prompt and efficient service. If you have any questions or concerns about your order or refund, please do not hesitate to contact us.