Order & Delivery

Can I change my order after purchase?

If you need to make changes to your Updesk order after checking out, our sales team is available to assist you via contact us. Please keep in mind that we are only able to accommodate order amendments prior to shipment of the items. Any changes to your order will be subject to the new delivery time and product availability on the date the request is made.

Can I cancel my order after purchase?

If you wish to cancel your Updesk order, you may do so prior to the shipment of the items. Please note that once the order has been shipped, it cannot be cancelled. If you have any other questions or concerns about cancelling your Updesk order, please do not hesitate to contact our customer support team for assistance.

How long does shipping take?

The shipping time for your Updesk order may vary depending on the availability of the product in stock. While we strive to ensure timely delivery of all orders, please note that shipping times may vary. On average, the shipping time frame for Updesk orders is typically around 14 days. We appreciate your understanding and patience in this regard, and our team will keep you updated when your order ready to be delivered.

Am I able to choose my delivery date and time?

Mondays to Saturdays (Excluding Public Holidays) Timing: 10am - 8pm When your Updesk order is ready for delivery, we will contact you via email, SMS, or phone call to arrange a convenient date and time for the delivery. If you have any questions or concerns regarding your delivery, please do not hesitate to contact our customer support team or email us at louis@updesk.sg.